Support

We aim to reply within two business days.

Contact

Email support@cyberstreamstudios.app with the app version (Settings → About), your iOS version, and — if it's a connection problem — whether the server is Infisical Cloud or self-hosted and roughly what version it runs. Never include secret values, tokens, or passwords in a support email.

Common questions

“Validate Connection” fails

• Universal Auth: confirm the client ID and secret pair is current — a rotated client secret must be re-entered. After repeated failures Infisical locks the login endpoint for five minutes; wait before retrying.
• Token Auth: pasted tokens expire at their configured TTL. When a token expires, the connection asks for a fresh one.
• Self-hosted: check the base URL is reachable from your phone's network (VPN, Tailscale, or LAN) and serves a valid TLS certificate — iOS does not allow plain HTTP or self-signed certificates.
• Email sign-in: SSO/SAML accounts and passkey (WebAuthn) MFA cannot sign in this way — create a machine identity instead.

A project or environment is missing

The app shows exactly what your identity can read. Machine identities only see projects they have been granted; an environment your identity cannot read appears as a “no access” column, not as missing secrets.

An edit says “pending approval”

Your project has a change-approval policy. The app created the approval request; a project admin can approve it in the web dashboard. This mirrors the web product's behavior.

Audit logs are empty or show an error

Audit logs are an Infisical paid/enterprise feature. On free cloud plans and non-enterprise self-hosted servers, Infisical does not serve them, and the app says so rather than showing an empty list.

Feature requests

Send them to the same address. Current shortlist under consideration: .env export, iPad layout, Android. Your email helps rank these.